Data Collected

Portal Transmontano may collect personal data such as name, contact information provided by the user, data necessary for order delivery, billing data where applicable, order history, messages sent via chat or forms, technical browsing data, IP address, device, browser, and cookie preferences.

Purposes

• Process orders and arrange shipments.
• Manage payments and provide customer support.
• Respond to requests made via chat.
• Manage returns, exchanges, and refunds.
• Comply with legal, tax, and accounting obligations.
• Improve website functionality and prevent fraud.

Privacy via Chat

Any request related to privacy, personal data, cookies, access, correction, deletion, objection, limitation, or data portability should be made through the official Portal Transmontano chat, available on the website.

Payments

Payments made on Portal Transmontano are processed through external secure platforms. Portal Transmontano does not store full credit card details.

Data Sharing

Personal data may be shared only when necessary with payment processors, shipping carriers, technology providers, partners responsible for products or orders, service providers necessary for the store's operation, and competent authorities when legally required.

Portal Transmontano does not sell personal data to third parties.

Cookies, Rights, and Retention

The website may use cookies necessary for the store's operation, analytics cookies, personalization cookies, and marketing cookies, where applicable.

Users may request access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent where applicable.

Data will be retained only for the period necessary for the stated purposes, legal, tax, and accounting obligations, dispute resolution, or defense of rights.