Portal Transmontano is a digital platform dedicated to promoting Trás-os-Montes through its products, producers, stories, traditions, culture, tourism, local commerce, and community.

The aim is to connect those who produce, create, sell, visit, and live in the region.

The Portal can encompass several dimensions: online store, marketplace, directory, editorial platform, showcase for producers, space for tourist promotion, and collaboration network.

Some areas may be available immediately, while others may be launched gradually.

The mission is to give visibility to the territory, local products, people, villages, producers, businesses, and traditions that are part of the Transmontano identity.

All communication should be made through the official Portal Transmontano chat, available on the website.

The chat is the designated channel for questions, orders, returns, producers, partnerships, complaints, privacy, and general inquiries.

Choose the product, add it to your cart, confirm quantities, and proceed to checkout.

At checkout, you must fill in the necessary details for purchase, delivery, and payment. The order will only be processed after payment confirmation.

Whenever the platform provides this functionality, the customer will receive order confirmation and status updates through the channels associated with the checkout process.

If in doubt, contact the Portal via official chat and provide your order number.

Available methods appear at checkout and may vary over time.

Payments are processed by secure external platforms. Portal Transmontano does not store full credit card details.

If you need to change or cancel an order, contact the Portal via official chat as soon as possible.

If the order has already been prepared, delivered to the producer, packed, or shipped, it may not be possible to change or cancel.

Regional, artisanal, or small-batch products may depend on limited stock, seasonality, or producer capacity.

If a product becomes unavailable after ordering, the Portal may propose a substitute, new delivery time, credit, refund, or another solution agreed upon with the customer.

The Portal may feature traditional food products, smoked meats, cheeses, ham, honey, olive oil, wine, sweets, jams, handicrafts, seasonal products, products from small producers, and other items linked to the Transmontano identity.

Yes. Artisanal, food, natural, or small-batch products may show variations in weight, color, texture, shape, curing, packaging, or presentation.

These differences are part of the product's nature and do not necessarily indicate a defect.

Whenever applicable, information on ingredients, allergens, conservation, validity, origin, or method of use should be on the product page, packaging, or provided by the producer.

If in doubt, contact the Portal via chat before purchasing.

Food products, fresh, chilled, or perishable, may require specific conditions for preparation, packaging, shipping, and conservation.

The Portal aims to respect the nature of each product and may limit shipments to certain days or zones when necessary to preserve quality and safety.

Available shipping zones will be presented at checkout.

The Portal may ship to mainland Portugal, autonomous regions, or other destinations, depending on the products, logistics partners, and conditions available at the time of order.

Shipping costs are calculated at checkout and may vary depending on destination, weight, volume, product type, delivery method, carrier, producer or partner availability, active campaigns, or promotions.

Delivery times are indicative and may vary depending on product availability, preparation time, producer or partner location, carrier, destination, holidays, weather conditions, periods of higher order volume, or external situations.

Food products, fresh, chilled, artisanal, or perishable items may require shipping on specific days to avoid prolonged stops, weekends, holidays, or delays that could compromise product quality.

Contact the Portal via official chat, preferably within 24 hours of receipt.

Send photos of the outer packaging, inner packaging, shipping label, and received product.

When applicable, the customer has 14 days after receiving the order to communicate their intention to return it.

There are exceptions, especially for food products, perishable items, opened or consumed items, or items that cannot be returned for hygiene and safety reasons.

For reasons of hygiene, food safety, and conservation, returns of perishable, fresh, chilled, opened, consumed, altered, damaged after delivery, or products that can no longer be safely resold are not accepted.

This rule does not affect the customer's rights when there is a product damaged in transit, a product different from the one ordered, a shipping error, a proven defect, or a lack of conformity.

Use the Portal's official chat and send your name, order number, the product in question, the reason for the request, and photographs if there is damage, defect, shipping error, or packaging issue.

When the return results from a Portal error, a proven defect, an incorrect product, or confirmed shipping damage, the return costs will be borne by Portal Transmontano or the responsible partner, as applicable.

In other cases, the costs may be the customer's responsibility.

Contact the Portal via official chat and state who you are, what products you make, where you are located, how you produce, your capacity, and what type of presence you seek on the Portal.

Additional information, photographs, product descriptions, and commercial terms may be requested.

Food producers, artisans, small family businesses, local brands, tourism projects, creators of regional products, and initiatives with a real connection to Trás-os-Montes can participate.

Yes. Products or services must have a careful presentation, clear information, quality, origin or connection to the territory, supply conditions, and compliance with applicable legal obligations for the producer or partner's activity.

The Portal can create or organize editorial content, descriptions, stories, product pages, and presentations, according to the available collaboration model.

The goal is to showcase the product with dignity, context, and value.

The affiliate area is for individuals or entities who wish to promote the Portal, products, campaigns, or regional pages.

The commission, reward, or benefit model may depend on active campaigns and agreed-upon conditions.

The Portal may accept partnerships with companies, municipalities, parishes, associations, accommodations, restaurants, producers, brands, tourism projects, cultural events, and initiatives that respect the Transmontano identity.

Yes. Formats such as homepage features, seasonal campaigns, product highlights, editorial pages, marketplace presence, and promotion of accommodation, events or brands may be available.

Requests should be made through the official chat.

Yes. The Portal may collaborate with photographers, videographers, writers, social media creators, people who document villages, traditions, recipes, events, landscapes, local producers, and stories.

A person with a genuine connection to an area, village, or municipality, who helps identify producers, businesses, stories, events, opportunities, and relevant information for the Portal.

The Portal may process data necessary for navigation, contact, orders, payment, delivery, customer support, returns, invoicing where applicable, and compliance with legal obligations.

Full information is available in the Privacy Policy.

Requests for access, rectification, erasure, restriction, objection, portability, or withdrawal of consent should be made through the official chat of Portal Transmontano.

Portal Transmontano does not store full credit card details.

Payments are processed by secure external platforms and through the methods available at checkout.

The website may use cookies necessary for the store's operation, analytics, personalization, and marketing where applicable.

Users can manage cookies through the tools provided on the website or browser settings.

Initial communication should be made through the official chat of Portal Transmontano, stating the reason for the complaint, order number (if applicable), product or service in question, and relevant supporting evidence.

When applicable, customers may use the Electronic Complaints Book. The official link should be available on the website once the service is active and configured.

Dispute resolution allows disagreements between consumers and economic operators to be handled through appropriate channels, including direct contact, the Complaints Book, and, where applicable, competent alternative dispute resolution entities for consumer disputes.

Yes. The official chat is the main channel to clarify, resolve, or escalate an issue.

This does not limit consumer rights but allows the Portal to analyze the case and propose a solution before resorting to other means.